Software Questions
Q: What programs do I need to use ProcessMA?
Q: Can I upgrade to the latest version of ProcessMA?
Q: Where can I get help on how to use ProcessMA?
Q: What tools does ProcessMA offer?
Q: If I change my data, will the analysis results and charts be automatically updated?
Q: Can I share the output from ProcessMA with other non-ProcessMA users?
Licensing Questions
Q: How can I be sure that ProcessMA works for me before I buy it?
Q: How to unlock my ProcessMA for unlimited use?
Q: How can I purchase a license and is my transaction secure?
Q: How many times can I use the license key for registration?
Q: Can I be a reseller for ProcessMA?
Q: Why ProcessMA unregister itself suddenly?
Technical Questions
Q: Why can't I install ProcessMA on my computer?
Q: How to launch ProcessMA in Excel?
Q: ProcessMA did not appear in Excel. What should I do?
Q: "Object library invalid or contains references to object definitions that could
not be found"
Q: Why did my trial period expire earlier?
Q: How to make ProcessMA start up automatically when Excel is started?
Q: What programs do I need to use ProcessMA?
A: You need Microsoft Windows 2000, XP, 2003, Vista, 7 and Microsoft Excel 2000, 2002, 2003, 2007 or 2010.
Q: Can I upgrade to the latest version of ProcessMA?
A: Yes and upgrading is free. You need to uninstall the existing ProcessMA, reboot your computer before installing the latest version. You may need to register again for the new version using license key or serial number previously issued to you. You need to make sure your computer is connected to the internet before you proceed. If your old license key or serial number is not recognized by the system or if you face difficulties, please contact us at tech@processma.com.
Q: Where can I get help on how to use ProcessMA?
A: You can get help from the help files within ProcessMA. To access the help files in ProcessMA, go to ProcessMA > Tools > Help. In addition, you can take a look at our online tutorials and documentations. We may also be able to refer our training partners to you for consideration should you require classroom training.
Q: What tools does ProcessMA offer?
A: Click here to see list of tools ProcessMA offer.
Q: If I change my data, will the analysis results and charts be automatically updated?
A: Yes but only if you use ProcessMA Interactive which comes with the latest version of ProcessMA.
Q: Can I share the output from ProcessMA with other non-ProcessMA users?
A: Yes. However, interactive worksheets like process map, Gantt chart and those created using ProcessMA Interactive will no longer be interactive. Non-ProcessMA users also should not update worksheets when prompted.
Q: How can I be sure that ProcessMA works for me before I buy it?
A: You can install and try ProcessMA free for 30 days before you buy a license key to register and unlock it for unlimited use.
Q: How to unlock my ProcessMA for unlimited use?
A: You need to purchase a license key here. To register, enter the license key in ProcessMA>Tools>Register and click the Unlock button.
Q: How can I pay for a license and is my transaction secure?
A: You can pay via paypal account, credit card, debit card, echeque, etc. All payments are secured via Paypal payment gateway.
Q: How many times can I use the license key for registration?
A: Each license key can be used up to 3 times. This is useful for users who need to change computer, reformat harddisk or to install ProcessMA onto their personal computer. Thereafter, users need to purchase a new license key.
Q: Can I be a reseller of ProcessMA?
A: Yes and we offer attractive incentives for resellers. Please email to sales@processma.com for more details.
Q: Why ProcessMA unregister itself suddenly?
Each license key is unique and is allowed to register ProcessMA for a maximum of 3 times. ProcessMA may unregister itself if the license key used has been used for more than 3 times. You will need to purchase a new license key for registration.
Q: Why can't I install ProcessMA on my computer?
A: You need to have administrative or power user rights to the computer you want to install ProcessMA in. For more information, see Installation Guide.
Q: How to launch ProcessMA in Excel?
A: Before you launch ProcessMA, you need to set Excel Macro Security Level to Medium or Low. Thereafter, you need to Enable Macros when you start ProcessMA. For more information, see Getting Started Guide.
Q: ProcessMA did not appear in Excel. What should I do?
A: Microsoft Excel application may have automatically disabled ProcessMA. To re-enable ProcessMA in Excel 2003 and earlier, go to Help/About Microsoft Excel and click on Disabled Items. Select ProcessMA and re-enable it. For Excel 2007 user, click Microsoft Office Button, click Excel Options, click Add-Ins, click Manage, select Disabled items, select ProcessMA and re-enable it.
Q: "Object library invalid or contains references to object definitions that could not be found"
A: You may experience the above error when starting ProcessMA, if you have recently performed a Microsoft security update or install a newer version of Microsoft Office / Excel. This security update will create issues for VBA solutions which ProcessMA is affected. This issue is known and documented by Microsoft (http://support.microsoft.com/kb/932349).
To resolve this issue, you need to delete the cached versions of the control type libraries. To do so, search your hard drive (including hidden folder/files) for "*.exd," and delete all the .exd files. New .exd files will be re-created automatically using the new controls the next time that you use ProcessMA or VBA. If you face problems in searching for .exd files in your hard drive, you may download and run the DELETE_EXD.EXE file to help you.
Q: Why did my trial period expire earlier?
A: If you modify the system date on your computer, your trial period may expire earlier than it should. You can try undo the changes you made on the system date and try to load ProcessMA again. Otherwise, you have to try ProcessMA on another computer or purchase a license to register the ProcessMA.
Q: How to make ProcessMA start up automatically when Excel is started?
A: To do so, you need to save a copy of ProcessMA.xla in the Microsoft Office startup folder. See steps below:
- Browse to ProcessMA folder (C:\Program Files\ProcessMA)
- Copy the ProcessMA.xla file.
- Browse to Microsoft Office startup folder (C:\Program Files\Microsoft Office\Office\OfficeXX\Xlstart)
- Paste the ProcessMA.xla file in it.
Note: If you do not have access to Microsoft Office startup folder, you can also save ProcessMA.xla in one of the following alternate startup folders. The location of the alternate startup folders may vary depending on the version of Windows.
- Win98/ME: C:\Windows\Application Data\Microsoft\Excel\Xlstart
- Win98/ME: C:\Windows\Profiles\User name\Application Data\Microsoft\Excel\Xlstart
- Win NT: C:\Winnt\Profiles\User name\Application Data\Microsoft\Excel\Xlstart
- Win 2000: C:\Documents and Settings\User name\Application Data\Microsoft\Excel\XLSTART
- Win XP: C:\Documents and Settings\User name\Application Data\Microsoft\Excel\XLSTART
- Win Vista: C:\Users\user name\AppData\Local\Microsoft\Excel\XLStart
Alternatively, you can add ProcessMA as an add-in in Excel by following the steps below. Add-ins added may detach from time-to-time for unknown reasons. You may need to re-attach ProcessMA again if it does not automatically load when you start Excel.
- In Excel, go to Tools > Add-Ins and click the Browse button
- Browse to ProcessMA folder (C:\Program Files\ProcessMA), select the ProcessMA.xla file and click OK.
- In the Add-Ins dialog box, check ProcessMA and click OK.
