Six Sigma Principles

The Six Sigma methodology has within it a large arsenal of different tools and methods, but iit is important to understand the principles in their application. These principles seem common sense but they require much discipline and diligence to follow through. To be able to embrace these principles and engrained them into the fabric of an organisation may often require a culture shift in the organisation.

  • The customer drives quality
  • Senior management must lead through active engagement
  • Solve problems using facts and data
  • Manage processes end-to-end
  • Do it right first time – every time
  • All work is part of a process
  • Educate and involve everyone
  • Manage for performance
  • Measure what is critical to clients, shareholders and employees
  • Improve continuously